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Terms of Service

These terms govern your access to and use of NoraAI's AI receptionist and SMS assistant. Please read them carefully before creating an account or using the service.

Last updated: 25 June 2026

1. Acceptance of terms

By creating an account and using NoraAI, you agree to be bound by these Terms of Service. If you do not agree, do not use the service.

  • You must be at least 18 years old to use NoraAI.
  • You must have the authority to enter into these terms on behalf of the business you represent and to bind that business to them.
  • If you are using NoraAI on behalf of a business, references to "you" include that business.

2. Description of service

NoraAI provides an AI-powered phone receptionist for small businesses across Australia and New Zealand. The service includes:

  • AI call answering powered by Vapi.ai.
  • SMS messaging delivered via Twilio.
  • Google Calendar booking integration.
  • Contact management and a business dashboard.

The service requires call forwarding to be configured on your phone so that calls can be routed to Nora.

3. Subscription plans & billing

  • NoraAI offers three plans: Starter ($59 AUD/month), Growth ($119 AUD/month) and Business ($219 AUD/month).
  • A 14-day free trial is available on first signup — no credit card is required during the trial.
  • Billing is monthly and charged in AUD via Stripe.
  • Subscriptions auto-renew each month unless cancelled before the renewal date.
  • We will notify you of any price changes at least 30 days in advance by email.

4. Call minutes & SMS usage

  • The Growth and Business plans include 300 minutes per month.
  • Starter plan minutes are as per the current plan details.
  • SMS caps apply per month: Starter 100, Growth 250 and Business 600.
  • Usage allowances reset on your monthly billing anniversary.

5. Acceptable use

  • You must not use NoraAI for any illegal purpose, harassment, spam or deceptive practices.
  • You must comply with the Australian Spam Act 2003 when running SMS campaigns.
  • You must obtain proper consent from SMS recipients before sending marketing messages.
  • You must include clear opt-out instructions in all SMS campaigns.
  • NoraAI reserves the right to suspend accounts that violate these terms.

6. Privacy & data

Our collection and use of personal data is governed by our Privacy Policy at noraai.com.au/privacy.

  • Call recordings may be made subject to applicable laws. Businesses are responsible for complying with state-based call recording laws.
  • Business owners are responsible for informing their customers that an AI may answer calls.

7. Third-party services

NoraAI integrates with third-party providers to deliver the service, including:

  • Vapi.ai — AI voice.
  • Twilio — telephony and SMS.
  • Google Calendar — booking.
  • Stripe — payments.
  • Expo — push notifications.

Your use of these services is subject to their respective terms and privacy policies. NoraAI is not responsible for outages or changes to third-party services.

8. Refund policy

  • No refunds are provided on monthly subscription fees once a billing period has started.
  • If you cancel during a billing period, your access continues until the end of that period.
  • Refund requests for exceptional circumstances are considered on a case-by-case basis — contact contact@noraai.com.au.
  • Free trial cancellations incur no charge.

9. Service availability

  • NoraAI targets 99% uptime but does not guarantee uninterrupted service.
  • Scheduled maintenance will be communicated in advance where possible.
  • NoraAI is not liable for losses caused by service outages.

10. Limitation of liability

  • To the maximum extent permitted by Australian Consumer Law, NoraAI's liability is limited to the amount you paid in the 3 months prior to the claim.
  • NoraAI is not liable for indirect, consequential or special damages.
  • Nothing in these terms limits any rights you have under Australian Consumer Law that cannot be lawfully excluded.

11. Termination

  • You may cancel your account at any time from within the app or by emailing contact@noraai.com.au.
  • NoraAI may terminate or suspend accounts for violations of these terms with reasonable notice.
  • Upon termination, your data is retained for 30 days and then deleted in accordance with our Privacy Policy.

12. Changes to terms

  • NoraAI may update these terms from time to time.
  • We will notify you of material changes by email at least 14 days before they take effect.
  • Continued use of the service after the effective date constitutes acceptance of the updated terms.

NoraAI

Operated by Sankalpa Rijal · NSW, Australia

These terms are governed by the laws of New South Wales, Australia.

Questions? Email: contact@noraai.com.au